Live service status
Real-time health for every component.
Place your own hardware in the same zone as your KVM VMs, and manage both under one isolated Virtual Private Cloud (VPC). Scale elastically with virtualization while keeping specialized hardware close to your workloads.
Platform status
The status page publishes the current health of the MarQi Cloud platform so customers can distinguish a problem in their own stack from a problem in ours before opening a ticket. It covers the components workloads actually depend on: compute, storage, the network fabric and upstream connectivity, plus the portal and API surfaces.
How to use it
If something looks wrong, check here first. If the platform is healthy and your workload is not, the fastest route is the support and ticket portal, which reaches the on-call engineers. If you want continuous visibility into your own resources rather than the platform as a whole, that is what monitoring covers.
Maintenance and commitments
Planned maintenance is announced in advance so it can be scheduled around. How availability is measured, what counts as an outage, and how service credits work are defined in the service level agreement rather than left to interpretation. For anything time-critical, call +1-770-369-9321 — the team operates 24/7 from Zone1 in Alpharetta, Georgia.
Frequently asked questions
What does the status page cover?
The components workloads actually depend on: compute, storage, the network fabric and upstream connectivity, plus the portal and API surfaces. It exists so you can tell a problem in your own stack from a problem in ours before opening a ticket.
The platform looks healthy but my workload is not — what now?
Use the support and ticket portal, which reaches the on-call engineers. If you want continuous visibility into your own resources rather than the platform as a whole, that is what monitoring covers.
How is planned maintenance handled?
Planned maintenance is announced in advance so it can be scheduled around. How availability is measured, what counts as an outage and how service credits work are defined in the service level agreement.
Is anyone watching outside business hours?
Yes. A NOC watches the platform 24/7/365 from Zone1 in Alpharetta, Georgia, and alerting covers degraded redundancy — not just hard failures.